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FAQ
General Questions
What is Fanhaven?
Why does Fanhaven use non-resellable tickets?
Ticketing Process
How does the ticketing system work?
Can I still transfer my ticket if I can’t attend?
How will I receive my ticket?
Security & Support
What security measures does Fanhaven use?
What should I do if I encounter an issue with my ticket?
Orders
How can I see my order?
Can I track the status of my order?
Can I change the email address linked to my order?
What if I didn’t receive my confirmation email?
Account & Payments
Do I need to create an account to buy a ticket?
What payment methods does Fanhaven accept?
Are there any additional fees?
Can I use my digital wallet when checking out?
How do I know my payment information is secure?
Event Day Information
How do I use my Fanhaven ticket on the day of the event?
What if my phone’s battery dies at the event?
Can I request a refund?
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